1. Overview
Claim Catalyst is committed to safeguarding your privacy. This policy describes the types of information we collect, how we use it, and the choices you have.
2. Information We Collect
- Identity and contact details (name, email, phone number).
- Travel and booking information relevant to your claim.
- Communication records with airlines or regulators (if provided).
- Payment details where required to process fees.
- Technical data such as IP address, browser type, and device information.
3. How We Use Your Information
- To assess and process your compensation claim.
- To communicate with you about your claim status.
- To contact airlines, regulators, or legal representatives on your behalf.
- To improve our services, security, and user experience.
- To comply with legal and regulatory obligations.
4. Legal Basis for Processing
We process your data based on contractual necessity, your consent (where required), and legitimate interests in providing and improving our services.
5. Data Sharing
We may share your information with airlines, regulators, legal representatives, payment providers, and service vendors strictly as needed to handle your claim. We do not sell your personal data.
6. Data Retention
We retain your information only as long as necessary to provide our services, comply with legal requirements, and resolve disputes.
7. Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data. You may also object to certain processing and request data portability.
8. Security
We use reasonable administrative, technical, and organizational measures to protect your data from loss, misuse, and unauthorized access.
9. International Transfers
Your information may be processed in countries outside your residence. Where required, we use appropriate safeguards to protect your data.
10. Cookies
We may use cookies and similar technologies to operate our site and improve user experience. You can manage cookie settings in your browser.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page and take effect upon posting.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact us at support@claim-catalyst.com.