Step 1: Determine Eligibility for Flight Compensation
To check if you qualify for compensation from Turkish Airlines due to a flight delay, cancellation or overbooking, here’s a simplified guide:
- Flight Departure: Ensure your flight departed from an EU, EEA, or UK airport. Even if your flight was with a non-EU/EEA airline but left from one of these airports, you may still qualify.
- Timing: Your flight must have experienced a delay of more than three hours upon your arrival at your destination. If your flight was canceled less than 14 days before its scheduled departure, you may also be eligible.
- Turkish Airlines’s Responsibility: You can claim compensation if the delay or cancellation was within Turkish Airlines’s control, such as technical issues, crew shortages, or scheduling problems.
- Valid Booking: Make sure you have a valid booking or reservation for the affected flight.
- Arrival Time: Compensation is based on your actual arrival time at your final destination, not the departure time.
Important: If you were denied boarding, get a Denied Boarding Form from the gate agent. This document proves you were denied boarding and shows how it affected your trip.
Step 2: Reaching Out to Turkish Airlines for Flight Compensation
Primary Contact: +90 212 463 63 63
Direct Support Routes
- Get in Touch: Explore Turkish Airlines’ global phone numbers by navigating to the “Get in Touch” section of their Contact page.
- Home Chat: Get immediate help by selecting “Contact Us” on the right side of the Turkish Airlines homepage.
- Make a Claim: For eligible concerns, submit a request via the official **“Feedback”** section on their website.
Turkish Airlines Social Media Contacts
SHY PASSENGER Regulation (Turkish Air Passenger Rights)
Governed by the Turkish Directorate General of Civil Aviation, these rules inspired by EC 261 ensure proper treatment of passengers during disruptions, including provisions for food, accommodation, and compensation.
Important: As Turkish Airlines does not provide a standardized claim process via Turkish Regulations on their website, **ClaimCatalyst** will advocate on your behalf by engaging directly with the airline.
ClaimCatalyst’s Simplified Solution
At ClaimCatalyst, we make sure getting your flight compensation from Turkish Airlines is easy and rewarding. We’re all about making things simpler for you, aiming to maximize what you get back without any hassle.
Step 3: Follow-Up on Your Claim
After contacting Turkish Airlines to determine your eligibility and filing a compensation claim, it’s crucial to maintain open communication channels. Your commitment to follow-up can play a significant role in expediting your claim and securing the compensation you deserve.
Step 4: Seeking Legal Help Through ClaimCatalyst
If your compensation claim with Turkish Airlines proves unsuccessful or the airline remains unresponsive, you may find yourself in need of legal assistance. This is where ClaimCatalyst steps in. Our team of experienced legal professionals specializes in flight compensation claims.
Statute of Limitations by Country
| Country | Deadline |
|---|---|
| Latvia | 10 months |
| Belgium, Poland | 1 year |
| Iceland, Netherlands, Slovakia, Slovenia, Switzerland | 2 years |
| Italy | 2 years 2 months |
| Austria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Norway, Portugal, Romania, Sweden | 3 years |
| Bulgaria, France, Greece, Hungary, Spain | 5 years |
| Cyprus, Ireland, UK (except Scotland) | 6 years |
| Lithuania, Luxembourg | 10 years |
| Malta | No limit |
*Czech Republic: Notify the airline within 6 months. Active for 3 years after notification.
**Germany: Limitation ends Dec 31st of the 3rd year after disruption.
***Sweden: Renewed for 3 years every time a claim is made.