Step 1: Determine Eligibility for Flight Compensation
To check if you qualify for compensation from LOT Polish Airlines due to a flight delay, cancellation or overbooking, here’s a simplified guide:
- Flight Departure: Ensure your flight departed from an EU, EEA, or UK airport. Even if your flight was with a non-EU/EEA airline but left from one of these airports, you may still qualify.
- Timing: Your flight must have experienced a delay of more than three hours upon your arrival at your destination. If your flight was canceled less than 14 days before its scheduled departure, you may also be eligible.
- LOT's Responsibility: You can claim compensation if the delay or cancellation was within LOT Polish Airlines’s control, such as technical issues, crew shortages, or scheduling problems.
- Valid Booking: Make sure you have a valid booking or reservation for the affected flight.
- Arrival Time: Compensation is based on your actual arrival time at your final destination, not the departure time.
Important: If you were denied boarding, get a Denied Boarding Form from the gate agent. This document proves you were denied boarding and shows how it affected your trip.
Step 2: Reaching Out to LOT Polish Airlines for Flight Compensation
Primary Contact: +48 2 2577 7755 / +48 2 2491 7755
Direct Support Routes
- LOT Offices Page: Use the dropdown menu on the LOT Offices page to find regional contact centers and local support.
- Chat Services: Connect instantly via WhatsApp or Messenger through the options on their Contact page.
- Make a Claim: Fill out the necessary form in the **“Claim after departure”** area of their website for compensation requests.
LOT Polish Airlines Social Media Contacts
ClaimCatalyst’s Simplified Solution
At ClaimCatalyst, we make sure getting your flight compensation from LOT is easy and rewarding. We’re all about making things simpler for you, aiming to maximize what you get back without any hassle.
Step 3: Follow-Up on Your Claim
After contacting LOT Polish Airlines to determine your eligibility and filing a compensation claim, it’s crucial to maintain open communication channels. Your commitment to follow-up can play a significant role in expediting your claim and securing the compensation you deserve.
Step 4: Seeking Legal Help Through ClaimCatalyst
If your compensation claim with LOT Polish Airlines proves unsuccessful or the airline remains unresponsive, you may find yourself in need of legal assistance. This is where ClaimCatalyst steps in. Our team of experienced legal professionals specializes in flight compensation claims.
Statute of Limitations by Country
| Country | Deadline |
|---|---|
| Latvia | 10 months |
| Belgium, Poland | 1 year |
| Iceland, Netherlands, Slovakia, Slovenia, Switzerland | 2 years |
| Italy | 2 years 2 months |
| Austria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Norway, Portugal, Romania, Sweden | 3 years |
| Bulgaria, France, Greece, Hungary, Spain | 5 years |
| Cyprus, Ireland, UK (except Scotland) | 6 years |
| Lithuania, Luxembourg | 10 years |
| Malta | No limit |
*Czech Republic: Notify the airline within 6 months. Active for 3 years after notification.
**Germany: Limitation ends Dec 31st of the 3rd year after disruption.
***Sweden: Renewed for 3 years every time a claim is made.