Step 1: Determine Eligibility for Flight Compensation
To check if you qualify for compensation from Air Serbia due to a flight delay, cancellation or overbooking, here’s a simplified guide:
- Flight Departure: Ensure your flight departed from an EU, EEA, or UK airport. Even if your flight was with a non-EU/EEA airline but left from one of these airports, you may still qualify.
- Timing: Your flight must have experienced a delay of more than three hours upon your arrival at your destination. If your flight was canceled less than 14 days before its scheduled departure, you may also be eligible.
- Air Serbia’s Responsibility: You can claim compensation if the delay or cancellation was within Air Serbia’s control, such as technical issues, crew shortages, or scheduling problems.
- Valid Booking: Make sure you have a valid booking or reservation for the affected flight.
- Arrival Time: Compensation is based on your actual arrival time at your final destination, not the departure time.
Important: If you were denied boarding, get a Denied Boarding Form from the gate agent. This document proves you were denied boarding and shows how it affected your trip.
Step 2: Reaching Out to Air Serbia for Flight Compensation
Air Serbia Contact:
View International Phone Numbers
- Serbia: 0800 111 528
- USA: +1 (718) 725-8642
Direct Support Routes
- Contact Us Page: Navigate to the Contact Us page and select “View phone numbers” to find numbers for other countries.
- Chat Services: Navigate to the Contact Us page and select “Write to us” to send a digital message.
- Make a Claim: Fill out the form in Air Serbia’s Feedback section and select “Complaint”.
Air Serbia Social Media Contacts
Guidelines for Non-EU Regulation 261 Flights
For flights that are not encompassed by EU Regulation 261, the subsequent guidelines apply:
Flight Delays
- Assistance: Meals, refreshments, and communication facilities; hotel and transport if an overnight stay is required.
- Compensation: Full refund for delays over 5 hours if the flight no longer serves your travel plans.
Flight Cancellations
- Options: Refund or rerouting at your earliest convenience or a later date.
- Assistance: Meals, refreshments, communication facilities; hotel and transport for overnight stays.
- Compensation: €250 to €600, based on flight distance (with possible 50% reduction for certain rerouting).
Denied Boarding (Overbooking)
- Compensation: €250 to €600, based on flight distance.
- Options: Refund or rerouting at earliest convenience.
- Assistance: Meals, refreshments, communication facilities; hotel and transport if needed.
ClaimCatalyst’s Simplified Solution
At ClaimCatalyst, we make sure getting your flight compensation from Air Serbia is easy and rewarding. We’re all about making things simpler for you, aiming to maximize what you get back without any hassle.
Step 3: Follow-Up on Your Claim
After contacting Air Serbia to determine your eligibility and filing a compensation claim, it’s crucial to maintain open communication channels. Unfortunately, there may be instances where airlines, including Air Serbia, initially ignore or delay responding to your claim. This is where persistent follow-up becomes essential. Your commitment to follow-up can play a significant role in expediting your claim and securing the compensation you deserve.
Step 4: Seeking Legal Help Through ClaimCatalyst
If your compensation claim with Air Serbia proves unsuccessful or the airline remains unresponsive, you may find yourself in need of legal assistance. This is where ClaimCatalyst steps in. Our team of experienced legal professionals specializes in flight compensation claims.
Statute of Limitations by Country
| Country | Deadline |
|---|---|
| Latvia | 10 months |
| Belgium, Poland | 1 year |
| Iceland, Netherlands, Slovakia, Slovenia, Switzerland | 2 years |
| Italy | 2 years 2 months |
| Austria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Norway, Portugal, Romania, Sweden | 3 years |
| Bulgaria, France, Greece, Hungary, Spain | 5 years |
| Cyprus, Ireland, UK (except Scotland) | 6 years |
| Lithuania, Luxembourg | 10 years |
| Malta | No limit |
*Czech Republic: Notify the airline within 6 months. Active for 3 years after notification.
**Germany: Limitation ends Dec 31st of the 3rd year after disruption.
***Sweden: Renewed for 3 years every time a claim is made.