Step 1: Determine Eligibility for Flight Compensation
To check if you qualify for compensation from Aeroflot due to a flight delay, cancellation or overbooking, here’s a simplified guide:
- Flight Departure: Ensure your flight departed from an EU, EEA, or UK airport. Even if your flight was with a non-EU/EEA airline but left from one of these airports, you may still qualify.
- Timing: Your flight must have experienced a delay of more than three hours upon your arrival at your destination. If your flight was canceled less than 14 days before its scheduled departure, you may also be eligible.
- Aeroflot’s Responsibility: You can claim compensation if the delay or cancellation was within Aeroflot’s control, such as technical issues, crew shortages, or scheduling problems.
- Valid Booking: Make sure you have a valid booking or reservation for the affected flight.
- Arrival Time: Compensation is based on your actual arrival time at your final destination, not the departure time.
Important: If you were denied boarding, get a Denied Boarding Form from the gate agent. This document proves you were denied boarding and shows how it affected your trip. You cannot prove involuntary denied boarding without this form.
Step 2: Reaching Out to Aeroflot for Flight Compensation
Aeroflot Contact: 8 (800) 444-5555 (toll free Russian number)
Direct Support Routes
- Call from Website: For immediate assistance, go to the Contact Us page, scroll to the bottom and select “Call from Website” or “Order a Call Back”.
- Make a Claim: Go to the Contact Us page and scroll down to “Create a Support Request”. Select the reason for your request from the dropdown menu.
Aeroflot Social Media Contacts
ClaimCatalyst’s Simplified Solution
At ClaimCatalyst, we make sure getting your flight compensation from Aeroflot is easy and rewarding. We’re all about making things simpler for you, aiming to maximize what you get back without any hassle.
Note: As Aeroflot and other Russian airlines do not publicly disclose a standard compensation framework for delays and cancellations, ClaimCatalyst will advocate for our customers by engaging directly with the airline. However, without publicly available guidelines, we cannot guarantee compensation outcomes.
Assistance During Disruptions
- Communication: In case of flight irregularities, passengers are eligible for either a single free of charge phone call or fax transmission.
- Meals & Drinks: Drinks are offered for delays of 2 hours or more. Meals are provided for delays of 4 hours or more.
- Accommodation: If the delay is 6 hours or more during the night, or 8 hours or more during the day, Aeroflot provides hotel accommodation, catering, and transfers.
Step 3: Follow-Up on Your Claim
After contacting Aeroflot to determine your eligibility and filing a compensation claim, it’s crucial to maintain open communication channels. Your commitment to follow-up can play a significant role in expediting your claim and securing the compensation you deserve.
Step 4: Seeking Legal Help Through ClaimCatalyst
If your compensation claim with Aeroflot proves unsuccessful or the airline remains unresponsive, you may find yourself in need of legal assistance. This is where ClaimCatalyst steps in. Our team of experienced legal professionals specializes in flight compensation claims.
Statute of Limitations by Country
| Country | Deadline |
|---|---|
| Latvia | 10 months |
| Belgium, Poland | 1 year |
| Iceland, Netherlands, Slovakia, Slovenia, Switzerland | 2 years |
| Italy | 2 years 2 months |
| Austria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Norway, Portugal, Romania, Sweden | 3 years |
| Bulgaria, France, Greece, Hungary, Spain | 5 years |
| Cyprus, Ireland, UK (except Scotland) | 6 years |
| Lithuania, Luxembourg | 10 years |
| Malta | No limit |
*Czech Republic: Notify the airline within 6 months. Active for 3 years after notification.
**Germany: Limitation ends Dec 31st of the 3rd year after disruption.
***Sweden: Renewed for 3 years every time a claim is made.